Returns & Exchanges

At Rustler Hat Co., we stand behind the craftsmanship of our headwear and offer a 30-day window for returns or exchanges on all unworn items. We want to ensure your hat fits your lifestyle perfectly, or we will make it right.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Hat

Place the hat in its original branded box to ensure it maintains its shape and structure during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and secure it to the outside of your package, covering any previous shipping marks.

4

Receive Your Refund

Once our warehouse inspects the crown and brim for quality, we will process your refund or ship your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing